Privacy Policy

1. Overview & Regulatory Scope

ROSH Properties (Pvt) Ltd ("we," "our," or "us"), operating from No. 2 Glenara Avenue, Eastlea, Harare, Zimbabwe, is committed to processing your personal data in accordance with applicable statutory standards, including the Cyber Security and Data Protection Act [Chapter 12:07] of Zimbabwe and international best practices for real estate data privacy.

This policy applies to information collected through our web portals, tenant onboarding procedures, client consultation desks, valuation forms, and property management systems.

2. Information We Collect

Depending on the nature of your interaction with ROSH Properties, we may collect and process the following categories of personal information:

Personal & Identity Data

• Full Names, National ID / Passport Number
• Physical & Postal Residential Address
• Email Addresses & Contact Numbers
• Corporate Registration Details (for Entities)

Financial & Verification Data

• Proof of Funds & Income Statements
• Property Title Deed Documentation
• Bank Details for Lease Settlement / Payouts
• KYC Documents for Transaction Compliance

Property Search & Usage Data

• Property Inquiries & Location Preferences
• Preferred Price Ranges & Asset Classes
• Mortgage Calculation Preferences

Technical & Website Data

• IP Address, Browser Type & Operating System
• Access Log Timestamps & Page Navigation Path
• Web Session Cookies and Preferences

3. Legal Basis & Purpose of Processing

We collect and use your personal information strictly for legitimate commercial, legal, and regulatory purposes, including:

Contractual Execution: Facilitating agreement of sale, lease agreements, property valuation contracts, and property management mandates.
Statutory & Regulatory Compliance: Performing Anti-Money Laundering (AML) and Know Your Customer (KYC) background checks mandated by regulatory bodies in Zimbabwe.
Client Communication: Responding to Direct Desk inquiries, sending market advisory reports, and delivering property inspection status updates.
Platform Optimization: Enhancing the functionality and user interface of our corporate property listings web application.

4. Third-Party Data Sharing & Disclosure

ROSH Properties does not sell, rent, or trade client personal data to third parties. Disclosure of information is limited exclusively to authorized partners necessary to complete property transactions:

Conveyancing Legal Practitioners: Transferring required purchaser and seller information for property registration and deed transfers.
Financial Institutions & Mortgage Brokers: Providing documentation required for home loan or property finance processing upon your explicit consent.
Statutory Authorities: Regulatory bodies including the Estate Agents Council of Zimbabwe (EACZ), Valuers Council, or law enforcement bodies when legally compelled.
Technology Infrastructure Partners: Secure cloud hosting, server infrastructure, and database maintenance providers operating under strict non-disclosure obligations.

5. Data Security & Storage Retention

We employ industry-standard administrative, physical, and technical controls—including SSL/TLS encryption protocols, firewalled databases, and restricted access privileges—to protect your information against unauthorized access, loss, or misuse.

Personal data linked to statutory transactions (such as property conveyancing records and tax receipts) is retained for the mandatory statutory period prescribed by statutory regulations before secure archival or deletion.

6. Your Data Subject Rights

Subject to applicable legal constraints, you maintain specific rights regarding your personal information held by ROSH Properties:

Right to Access

Request a copy of personal information we maintain about you.

Right to Rectify

Request correction of inaccurate or incomplete records.

Right to Object

Opt out of marketing dispatches or non-essential processing.